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Computer Support Technician - Diploma
The Computer Support Technician Diploma program prepares students to demonstrate proficiency in providing technical support and assisting users in troubleshooting, performing technical and system diagnostics, and making the necessary repairs. Students will examine computer concepts, information systems, networking, operating systems, computer hardware, software applications and the Internet. They will analyze the principles of customer service and the importance of problem solving and help desk supportive service. Students will develop the skills necessary to obtain an entry-level position in the field and prepare them to challenge the CompTIA A+ certification.
The duration of the program is 9 months and 40.5 quarter credits are required. The contact hours are divided into 288 lecture hours, and 288 lab hours. Employment opportunities: Help Desk Technician, Customer Service Specialists, and Computer User Support Specialists.